Arrivals
- Cultural differences in greetings.
A place to stay
Tourist information services
- Assessing customer types.
Holiday rep
- Have you got the right attitude?
Eating out
Rural tourism
- Encouraging customers to be sensitive to the environment.
Attractions and events
- Different cultures, different responses.
On tour
Hotel entertainment
Specialized tourism
- Cross-cultural misunderstandings.
Business travel
Checking out
Contenido de los CD:
- 1 CD con audiciones del libro.
- 1 CD con el solucionario de los ejercicios.